At aee365, protecting your personal information is a fundamental responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights available to every player in Bangladesh.
This Privacy Policy applies to all users of the aee365 website, mobile platform, and any associated services operated under the aee365 brand. It sets out the principles and practices that govern how aee365 collects, processes, stores, and protects personal data provided by players, prospective players, and visitors to the platform.
aee365 is committed to handling personal data responsibly and transparently. This policy is intended to give every player in Bangladesh — and any other jurisdiction where aee365 operates — a clear and complete understanding of what happens to their personal information from the moment they interact with the platform. If you have any questions about this policy or about how aee365 handles your data, please contact us at [email protected].
By creating an aee365 account, making a deposit, or otherwise using the aee365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described. If you do not agree with this policy, you should discontinue use of the platform and may request account closure by contacting our support team.
aee365 collects personal data across several categories, depending on how you interact with the platform. The categories of personal data that aee365 may collect include:
This includes your full legal name, date of birth, gender, and any government-issued identification details (such as national ID card number or passport number) that you provide during account registration or identity verification (KYC) processes.
This includes your email address, mobile telephone number, and residential address, including district, city, and postal code within Bangladesh.
This includes details of the payment methods you use to deposit and withdraw funds — for example, your bKash mobile number, Nagad account reference, Rocket account details, or bank account information associated with Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank. aee365 does not store full payment card numbers or full bank account credentials on its own servers; payment processing is handled by secure third-party payment processors.
This includes records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and any other financial transactions conducted on your aee365 account, along with the date, time, and amount of each transaction.
This includes your IP address, browser type and version, operating system, device identifiers, time zone settings, screen resolution, and other technical information collected automatically when you access the aee365 platform.
This includes information about how you use the aee365 platform — including pages visited, games played, betting markets accessed, session duration, click patterns, and referring URLs.
This includes any messages you send to or receive from the aee365 support team via email, live chat, or any other communication channel, including the content of those messages and any attachments provided.
aee365 collects personal data through the following channels and mechanisms:
| Collection Method | Examples of Data Collected |
|---|---|
| Direct interactions | Registration forms, KYC document submissions, support enquiries, deposit/withdrawal requests |
| Automated technologies | Cookies, server logs, analytics tools, device fingerprinting for fraud detection |
| Third-party providers | Identity verification services, payment processors (bKash, Nagad, Rocket), game providers |
| Publicly available sources | Fraud watchlists, sanctions screening databases, publicly available identity records |
aee365 uses the personal data it collects for the following purposes:
aee365 processes your personal data on one or more of the following legal bases:
aee365 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal information may be shared with third parties only in the following circumstances:
To facilitate deposits and withdrawals, aee365 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks. These providers process your data solely for the purpose of completing your transaction and are contractually bound to maintain the confidentiality and security of your information.
To comply with KYC and age verification obligations, aee365 may share your identity documents and personal details with third-party verification services. These providers are engaged solely to confirm your identity and eligibility and are not permitted to use your data for any other purpose.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data — such as a player session token or anonymised user identifier — to facilitate gameplay. These providers do not receive your full identity or financial data.
aee365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, or where disclosure is necessary to protect the rights, property, or safety of aee365, its players, or the public.
In the event that aee365 undergoes a merger, acquisition, or sale of business assets, personal data held by aee365 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy.
aee365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with aee365's internal data management procedures.
aee365 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While aee365 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. aee365 cannot guarantee the absolute security of data transmitted over the internet and encourages all players to use strong, unique passwords and to keep their login credentials confidential.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, aee365 will take prompt remedial action and notify affected players as required by applicable law.
aee365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website to help it recognise your browser on subsequent visits and to store certain preferences or session information.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the platform to function — session management, login authentication, security tokens. |
| Functional | Remember your preferences — language settings, game layout choices, currency display. |
| Analytics | Collect anonymised usage data to understand how players interact with the platform and identify areas for improvement. |
| Fraud Prevention | Device fingerprinting and session tracking used to detect and prevent unauthorised account access and bonus abuse. |
Most web browsers allow you to control cookies through their settings, including the ability to delete existing cookies and to block new cookies from being set. Please note that disabling strictly necessary cookies may affect the functionality of the aee365 platform and may prevent you from accessing certain features, including logging in to your account.
As a user of the aee365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact aee365 at [email protected]. aee365 will respond to all valid requests within a reasonable timeframe.
You may request a copy of the personal data that aee365 holds about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data held on your aee365 account.
In certain circumstances, you may request that aee365 delete your personal data. This right is subject to legal retention obligations.
You may request that aee365 limit how it uses your personal data while a complaint or correction request is being resolved.
Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including direct marketing. aee365 will honour valid objections promptly.
The aee365 platform is strictly intended for adults aged 18 years and above. aee365 does not knowingly collect, process, or retain personal data from any individual under the age of 18. If aee365 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account permanently closed.
Parents and guardians who believe that a minor may have registered an account on aee365 are encouraged to contact the support team immediately at [email protected] so that appropriate action can be taken without delay.
aee365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the platform's data practices, applicable legal requirements, or operational procedures. The most current version of this policy will always be available at aee365.app/privacy-policy, along with the date on which it was last revised.
Where changes are material, aee365 will make reasonable efforts to notify registered players via their registered email address or through a prominent notice displayed upon login. Continued use of the aee365 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way aee365 processes your personal data, please contact the aee365 data support team. All privacy-related enquiries are handled by staff operating on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.
Contact: [email protected]
aee365 aims to acknowledge all privacy-related enquiries within one business day and to resolve data subject requests within 30 days of receipt, unless the complexity of the request necessitates an extension, in which case you will be informed of the delay and the expected resolution timeframe.
A quick-reference summary of the privacy safeguards built into every layer of the aee365 platform.
Every connection between your device and aee365 is protected by SSL/TLS encryption. Data in transit and at rest is secured against interception and unauthorised access at all times.
aee365 never sells, rents, or commercially licenses your personal data to advertisers, data brokers, or any third party. Your information stays within the aee365 ecosystem only.
Identity verification at aee365 protects all players by ensuring that only eligible adults access the platform. Your submitted documents are held securely and accessed only by authorised personnel.
aee365 respects your rights to access, correct, delete, and export your personal data. Submit a data request to [email protected] and our team will respond within one business day.
Real-time monitoring and device fingerprinting technology helps aee365 identify and block fraudulent activity, protecting your account balance and personal information from misuse.
Promotional emails and bonus notifications are only sent with your consent. You can withdraw marketing consent at any time by writing to [email protected] — no questions asked.
Browse our FAQ for answers on account security, data requests, deposits via bKash and Nagad, and more — or log in to review and update your account settings directly.