aee365 Frequently Asked Questions

aee365 accepts the following identity documents for KYC verification: National ID Card (NID), passport, or birth certificate for age and identity confirmation. For address verification, a utility bill, bank statement, or bKash/Nagad account statement dated within the last three months is sufficient. Upload clear, legible scans or photos through your account dashboard. Most KYC submissions are reviewed and approved within 24 hours on Bangladesh Standard Time. Verified accounts unlock higher withdrawal limits and full access to all aee365 features.

To reset your aee365 password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. A secure reset link or one-time code will be sent to your registered contact. Follow the on-screen instructions to set a new password. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your identity document so the support team can verify your identity and assist with account recovery.

No — aee365 operates a strict one-account-per-player policy. Opening or operating multiple accounts on the same device, IP address, mobile number, payment method, or identity document is a violation of the aee365 Terms and Conditions. Duplicate accounts may be suspended without notice and any balances held within them voided. If you believe a duplicate account has been created in error, contact [email protected] immediately to resolve the issue before any penalty is applied.

To permanently close your aee365 account, send a written request to [email protected] from the email address linked to your account. Before closure, aee365 will process any pending withdrawal of your available balance to your verified payment method — typically bKash or Nagad for Bangladesh players. If you are closing your account for responsible gaming reasons, aee365 recommends activating a self-exclusion instead, which preserves your account data and can be reversed after the minimum exclusion period.

The minimum deposit on aee365 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank carry a minimum of ৳500 due to bank processing requirements. There is no maximum deposit limit for standard verified accounts, although very large single deposits may be subject to an additional verification step. All amounts are denominated in Bangladeshi Taka (BDT).

The minimum withdrawal on aee365 is ৳500 for all supported payment methods. Withdrawals to bKash and Nagad are processed fastest — most are completed within 15 to 45 minutes once approved. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other partner banks typically take one to three business days depending on the receiving bank's processing schedule. aee365 does not charge a fee on standard withdrawals, though your bank or mobile wallet provider may apply their own transaction charges.

Yes — aee365 supports withdrawals to Nagad and Rocket in addition to bKash. To withdraw to Nagad or Rocket, navigate to the cashier section of your account, select your preferred wallet, enter the registered wallet number, and specify the withdrawal amount. Nagad withdrawals are typically processed within 30 to 60 minutes. Rocket withdrawals follow a similar timeline. Note that withdrawals must be sent to a wallet registered in your own name — third-party wallet withdrawals are not permitted under aee365 policy.

Withdrawal delays on aee365 are most commonly caused by one of three things: pending KYC verification on the account, an active bonus with an incomplete wagering requirement, or a high-volume period where the processing queue is temporarily longer than usual. If your withdrawal has been pending for more than two hours for a mobile wallet, or more than three business days for a bank transfer, contact [email protected] with your withdrawal reference number. The team will investigate and provide a resolution timeline within one business day.

aee365 does not charge any platform-side fee for deposits or withdrawals. However, payment providers such as bKash, Nagad, Rocket, and Upay may apply their own standard transaction fees as per their published tariffs — these are outside aee365's control and are deducted by the wallet provider before or after the transfer. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank may also attract the bank's standard inter-bank transfer charges. Check your wallet or bank's current fee schedule for the exact amount.

All slot games available on aee365 are supplied by certified providers including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generator (RNG) systems are independently tested and certified by recognised third-party auditing laboratories. Each slot game has a published Return to Player (RTP) percentage — typically between 94% and 97% — which represents the theoretical long-term average payout relative to total wagers. Individual session results will vary significantly from the published RTP, as each spin is statistically independent. The RTP for any game is shown in the game's information panel.

Yes — aee365 is fully optimised for mobile browsers on both Android and iOS devices, so you can play slots, live dealer games, and bet on cricket directly from your smartphone without downloading a separate app. The aee365 mobile site adapts automatically to your screen size and touch input. Live casino games from Evolution Gaming and Ezugi stream smoothly on a standard 4G connection available across Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities. For the best experience, use a current version of Chrome or Safari on your device.

aee365 offers a wide range of live dealer games streamed in real time from professional studios. The live casino library includes multiple variants of roulette (European, American, Lightning Roulette), blackjack, baccarat, Dragon Tiger, Teen Patti, Andar Bahar, and game show titles such as Crazy Time and Monopoly Live. Games are provided by Evolution Gaming and Ezugi, both of which operate dedicated tables suited for South Asian players, with some tables staffed by Bengali-speaking dealers during peak hours. Minimum and maximum bet limits vary by table and are displayed before you join.

If a cricket match is officially abandoned before the minimum overs threshold is reached — as defined by the ICC or BCB for the relevant competition — all pre-match bets on that fixture will be voided by aee365 and stakes returned in full to the player's account balance. In-play bets placed and matched before the abandonment announcement are settled according to the state of play at the time of suspension, as specified in aee365's cricket betting rules. If you have a specific query about a settled or voided bet, contact [email protected] with the bet reference number.

A wagering requirement on an aee365 bonus means you must place bets totalling a specified multiple of the bonus amount before the bonus balance converts to withdrawable real money. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to wager ৳20,000 in total before that bonus becomes cashable. Not all games contribute equally — slots typically contribute 100% toward the requirement, while live casino table games may contribute at a lower rate. The exact contribution percentages for each game category are listed in the individual bonus terms.

aee365 rewards consistent players through a tiered loyalty programme that recognises ongoing activity across cricket betting, live casino, and slots. As you accumulate points through real-money wagering, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, personalised reload bonuses, and faster KYC processing. Players in the highest VIP tiers also receive priority support and exclusive seasonal promotions tied to events such as BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Full programme details are available in your aee365 account dashboard under the Rewards section.

To set a deposit limit on aee365, log in to your account and navigate to Account Settings, then select the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps from there — reductions take effect immediately, while increases require a cooling-off period. To self-exclude, either use the self-exclusion option in the same settings panel or contact [email protected] directly. Self-exclusion periods start at six months and can be set to permanent. During self-exclusion, your account is closed to all activity and you will not receive any marketing communications from aee365.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, aee365 encourages you to take action immediately — the sooner you seek support, the easier it is to regain control. Start by contacting aee365 support at [email protected] to activate a time-out or self-exclusion on your account right away. Our support team is available 24 hours a day on Bangladesh Standard Time and all conversations are treated in complete confidence. You can also use the self-assessment checklist on the aee365 Responsible Gaming page to evaluate your current situation and identify the most appropriate next steps.